Contact with us 

We encourage you to explore our website first, where you’ll find detailed information about our room rates, amenities, dining options, and event spaces.

If you can’t find the answer you’re looking for, please reach out to us through the available contact channels. Our team is always happy to assist and ensure your experience with us is as enjoyable as possible.


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    Frequently Ask Questions

    Booking

    1How do I make a booking on TravelsLoop?
    Simply browse your desired destination, hotel, or activity, then click “Book Now.” You can complete your booking in a few steps using your preferred payment method. Once confirmed, you’ll receive a booking email with all your details.
    2How do I know my booking is confirmed?
    After completing payment, you’ll receive a confirmation email with your itinerary, reference number, and vendor contact details. You can also view it anytime under My Account → Bookings.
    3Can I modify my booking after confirmation?
    In most cases, yes. Log in to your account, open your booking, and select “Modify Booking.” Please note that changes depend on each property’s policy and availability.

    Cancellation

    1What is the TravelsLoop cancellation policy?
    Cancellation terms vary by hotel or activity provider. Each listing includes its specific cancellation policy under “Booking Terms.” Always review it before confirming your booking.
    2Will I get a refund if I cancel?
    Refund eligibility depends on the property’s or provider’s policy. Fully refundable, partially refundable, or non-refundable options are clearly shown at checkout. If eligible, refunds are processed within 7–14 working days.
    3What happens if my travel plans change last minute?
    If you face an emergency or last-minute change, contact our TravelsLoop Support Team immediately. We’ll do our best to negotiate with the provider on your behalf.

    Loyalty

    1What is the TravelsLoop Loyalty Program?
    Our Loyalty Program rewards frequent travelers with LoopPoints every time you book. You can redeem these points for discounts, upgrades, or exclusive experiences.
    2How do I earn LoopPoints?
    Earn points automatically when you book hotels, tours, or attractions through TravelsLoop. The more you explore, the faster you level up to Silver, Gold, or Platinum tiers.
    3How can I redeem my points?
    During checkout, simply toggle “Use LoopPoints” and your discount will be applied instantly.